THE Classic bug (No available USB device found with matching PID/VID)

[terenss]

Hello everybody !

I'm a axoloti newbie. The Axoloti software console always write No available USB device found with matching PID/VID. But the messages before have changed.

I'm on Win7 X64. My USB cable is working, I did rescue firmware, WinUSB install, Zadig, external powering, many unplugging re-plugging... but I still get infamous No available USB device found with matching PID/VID

Any suggestion ?

Axoloti version : 1.0.12-2-0-g60a2f99 build time : 08/04/2018 20:20:07 CEST
Link to firmware CRC E95BAC96
Status: factory (1.0.12,anon) : OK ( 1.0.12,clean )
Status : home : OK
Status: community (1.0.12,anon) : OK ( 1.0.12,clean )
No available USB device found with matching PID/VID
search path : C:\Users\Toyoto\Documents\axoloti\axoloti-factory\objects
search path : C:\Users\Toyoto\Documents\axoloti\objects
search path : C:\Users\Toyoto\Documents\axoloti\axoloti-contrib\objects
finished loading objects

[terenss]

And I'm not using any hub on this USB port

[UHF]

The USB cable IS a data cable and not a charging cable?

[terenss]

Hello UHF,

It is a data cable. I've been able to successfully upload firmware on my axoloti with it. I've tried again with another high quality Anker data cable without success.

[UHF]

There seems to be a number of issues that can cause this. Have you looked at this thread?:

Win 7 no usb found with matching PID/VID

Hoi. I recieved my axoloti yesterday. The software reports a problem with the driver and can not connect, DId the installation as told in the guide. Axoloti core is visible in Win 7 Device Manager, The software found no matching PID/VID., when i try to connect. (USB is connected off course and the lights on the board blink at start up) When i choose select device, it sees the axo core and the usb port, at CPU ID it reads: not available: driver not installed. Re-installing the driver did…

Someone even had a problem with antivirus software blocking it.

[terenss]

I installed Windows 10 because Win7 seems to have trouble with Axoloti. It worked like a charm... at the begining. When I plugged in an headphone, I got a java error and now I have the same message again ("No available USB device found with matching PID/VID")

Thanks for the link. I will use the Zadig.exe in order to reload firmware. The board isn't visible in normal mode so I boot in rescue mode (S1), unplug, plug again in normal mode and then windows loads the core. And NOW IT IS WORKING !!!! GREAT !!

[deadsy]

Another datapoint (this time on Linux/ubuntu 18.04):

[   83.507607] usb 1-14.4: new low-speed USB device number 18 using xhci_hcd
[   83.587618] usb 1-14.4: device descriptor read/64, error -32
[   83.775540] usb 1-14.4: device descriptor read/64, error -32
[   83.963448] usb 1-14.4: new low-speed USB device number 19 using xhci_hcd
[   84.043433] usb 1-14.4: device descriptor read/64, error -32
[   84.231360] usb 1-14.4: device descriptor read/64, error -32
[   84.339591] usb 1-14-port4: attempt power cycle
[   85.507169] usb 1-14-port4: Cannot enable. Maybe the USB cable is bad?
[   86.358866] usb 1-14-port4: Cannot enable. Maybe the USB cable is bad?
[   86.359176] usb 1-14-port4: unable to enumerate USB device

And indeed it was (one cable swap later)....

[  138.840224] usb 1-14.4: new full-speed USB device number 22 using xhci_hcd
[  138.942059] usb 1-14.4: New USB device found, idVendor=16c0, idProduct=0442
[  138.942065] usb 1-14.4: New USB device strings: Mfr=1, Product=5, SerialNumber=3
[  138.942069] usb 1-14.4: Product: Axoloti Core
[  138.942073] usb 1-14.4: Manufacturer: Axoloti
[  138.942077] usb 1-14.4: SerialNumber: 0045001E3237511832333637