ok, you need to :
- delete the axoloti folder in your documents folder (important!)
- delete and reintall axoloti (1.0.12)
if this doesn't work, then I think the best bet is, when you get you Axoloti , either Johannes or I will do a Skype/teamviewer call with you to sort out your machine.
Id only do once you have your axoloti, so that by the end of the call, we know your machine is working and also that the USB connection to axoloti is also good. (dont want to have to do multiple calls)
I think its not uncommon for some... hard to pinpoint exactly why, but I know it causes a lot of frustration.
I guess, like anything for some it just works/makes sense, others its a struggle.
Ive a friend that is brilliant with car mechanics, he just tweaks stuff, and 2 minutes later is working perfectly, but Id have no chance, and probably loose a couple of fingers trying
I think the industry likes to spread a myth its all easy, anyone can do it - so they can sell machines/software, but reality is I think many people actually have issues, or just use things in a limited way that they know works.
Id assume one day, computers will be like iPads/Phones, users get a limited window into them, and just use them without any knowledge of whats in the box. ... just like a car.
more positive note, afaik, we haven't had any users who haven't got Axoloti running, so we will get it working for you
(just make sure your machine meets the minimum hardware/software specs if you haven't already)