Hi, I'm really sorry. I've emailed you directly and I hope I've taken care of your needs. I apologize I realized that when I thought I was sending you messages through the customer portal, I was actually adding comments to your account that only Believotron staff could see. You know, instead of you being informed.
We want everyone to be satisfied, and I apologize for the breakdown in communication. If you or anyone has a customer issue, please feel free to email us at firstname.lastname@example.org.